My messages with someone now say "User not found". Is it a bug?

If you were messaging someone and the chat now says "User not found" and can no longer be continued, it's likely due to one of these options:

  • The person has deleted or temporarily deactivated their account
  • You have been blocked by the person
  • The person's account has been banned by our moderators

For privacy reasons, we won't be able to provide you with the exact reason. If you'd like to remove this conversation from you inbox, you can do it one of two ways: 

  1. When viewing your inbox, swipe right to left on the chat until you see "Remove"
  2. Open the chat, and tap "Remove chat" 

If you have any further questions, feel free to reach out to us at!

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us